Terms and Disclosures

CustomBrain.ai Privacy Policy

Introduction

Welcome! At CustomBrain.ai, we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you use our service and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Information We Collect

We collect several types of information from and about users of our service, including information:

By which you may be personally identified, such as name, postal address, e-mail address, telephone number (“personal information”);
About your internet connection, the equipment you use to access our service, and usage details.

We collect this information directly from you when you provide it to us and automatically as you navigate through the site.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our service and its contents to you.
To provide you with information or services that you request from us.
To fulfill any other purpose for which you provide it.
To notify you about changes to our service or any products or services we offer or provide through it.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depend on you. We urge you to be careful about giving out information in public areas of the service like message boards. The information you share in public areas may be viewed by any user of the service.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the service home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our service and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

CustomBrain.ai
4400 NE 77th Ave, Vancouver, WA 98662
Phone: 808-450-2779
Email: team@custombrain.ai

For more details, please visit our Terms of Use page at http://custombrain.ai/terms.

CustomBrain.ai Terms of Use

Acceptance of Terms

Your access to and use of CustomBrain.ai (“Service”) is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

Description of Service

CustomBrain.ai is an AI-powered service designed to provide information and assistance. The Service is in beta stage and the information provided should be used for nonessential purposes only. While we strive for accuracy, the information provided may not always be 100% accurate.

User Responsibilities

You are responsible for your use of the Service and for any consequences thereof. You should exercise your own judgment in interpreting and using the information provided. You are also responsible for ensuring that your use of the Service complies with all applicable laws and regulations.

Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of CustomBrain.ai. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.

Limitation of Liability

In no event shall CustomBrain.ai, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Washington, United States, without regard to its conflict of law provisions.

Contact Information

If you have any questions about these Terms, please contact us at:

CustomBrain.ai
4400 NE 77th Ave, Vancouver, WA 98662
Phone: 808-450-2779
Email: team@custombrain.ai

For more details, please visit our Privacy Policy page at http://custombrain.ai/terms.

CustomBrain.ai Disclaimers

Information Disclaimer

The information provided by CustomBrain.ai is for general informational purposes only. All information on the Service is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Service.

External Links Disclaimer

The Service may contain links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the site or any website or feature linked in any banner or other advertising.

Health & Safety Disclaimer

The Service is not a substitute for professional advice concerning your physical health or safety. The information provided by the Service is for general informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or safety concern.

Financial & Legal Disclaimer

The Service is not intended to provide financial or legal advice. The information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of financial or legal advice.

Beta Stage Disclaimer

Please note that CustomBrain.ai is in beta stage. While we strive to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make changes and updates to any information contained within the site without prior notice.

Introduction to Feedback and Corrections

Your feedback is the cornerstone of CustomBrain.ai’s growth and learning process. We deeply appreciate the time and effort you invest in providing us with your insights and corrections. Your feedback helps us identify areas where we can improve, while your corrections ensure the accuracy and relevancy of the information we provide.

To submit feedback or corrections, you can use the feedback form provided on our website or send us an email at team@custombrain.ai. Please provide as much detail as possible, including the context of the information, the issue you’ve identified, and any relevant sources or references.

Understanding the Importance of Feedback

Feedback is a powerful tool that helps us understand your needs better. It provides us with insights into how you interact with CustomBrain.ai and how we can enhance your experience. Whether it’s a feature you love, an issue you’ve encountered, or a suggestion for improvement, your feedback is instrumental in our growth.

When providing feedback, we encourage you to be as specific as possible. This helps us understand the context and the impact of the issue or feature you’re discussing. Your suggestions for improvement are particularly valuable as they guide us in making enhancements that are most beneficial to you.

Guidelines for Providing Effective Feedback

To ensure that your feedback is as effective as possible, please consider the following guidelines:

Be Specific: Specify the issue or feature you’re providing feedback on. The more detail you provide, the easier it is for us to understand and address your feedback.
Be Constructive: Provide suggestions on how we can improve. Constructive feedback is always more beneficial than simply pointing out a problem.
Be Kind: Remember that CustomBrain.ai is in beta and continuously learning. We appreciate your patience and understanding.

The Role of Corrections in CustomBrain.ai

Corrections play a vital role in ensuring the accuracy and relevancy of the information provided by CustomBrain.ai. By submitting corrections, you help us maintain the integrity of our information and provide a more reliable service to all users.

When submitting corrections, please be as precise as possible. Clearly identify the information that needs correction and include the date and time you accessed the information, if possible. This helps us locate and rectify the error more efficiently.

Guidelines for Submitting Corrections

To ensure that your corrections are as effective as possible, please consider the following guidelines:

Be Precise: Clearly identify the information that needs correction. Include the date and time you accessed the information, if possible.
Provide Sources: If possible, provide sources or references that support your correction. This helps us verify the correction and update our information more accurately.
Be Patient: Corrections may take time to implement as they need to be verified and processed. We appreciate your patience and understanding.

Introduction to AI Limitations

Artificial Intelligence, while powerful and transformative, is not without its limitations. As an AI, CustomBrain.ai is designed to provide real-time information and support during various scenarios. However, it’s important to remember that I’m a machine learning model, and while I strive to provide accurate and helpful information, there are certain limitations to my capabilities.

Data Accuracy and Timeliness

While I strive to provide the most accurate and up-to-date information, there may be instances where the information I provide is not the most recent or accurate. This could be due to a lag in data updates or a lack of access to real-time information. I rely on the data fed into me and the algorithms that drive my responses. If the data is incorrect or outdated, my responses may reflect that. Always cross-verify the information I provide with other reliable sources.

Understanding Context and Nuance

As an AI, I can process and analyze data at a scale far beyond human capabilities. However, understanding context and nuance, particularly in natural language conversations, can be challenging. I’m designed to understand and respond to a wide range of queries, but there may be instances where I might not fully grasp the subtleties of human language and emotions.

Providing Advice and Opinions

While I can provide information based on the data I have, I’m not capable of providing personal advice or opinions. When asked for advice or an opinion, I will provide information from different viewpoints, but it’s important to remember that these are not my personal views or recommendations. Always use your judgment and consult with professionals when making important decisions.

External Links and Third-Party Information

I may provide links to external websites or third-party information as part of my responses. However, I don’t have control over the content or accuracy of these external sources. Always approach third-party information with a critical eye and cross-verify with other reliable sources.

Beta Stage Limitations

Please remember that I’m in my beta stage. This means that while I’m functional and able to assist you, I’m still learning and improving. There may be technical glitches, inaccuracies, or other issues that we’re working hard to rectify. Your patience and understanding during this stage are greatly appreciated.

Conclusion

While AI technology, including CustomBrain.ai, offers immense potential in providing real-time information and support, it’s important to be aware of its limitations. Always use your judgment and consult with professionals when necessary. Your understanding and patience are greatly appreciated as we continue to learn, grow, and improve CustomBrain.ai.

Introduction to Accessibility

At CustomBrain.ai, we believe in making our services accessible to everyone, regardless of their abilities or disabilities. We are committed to ensuring that our services are user-friendly and easily accessible to all individuals, including those with disabilities.

Our Commitment to Accessibility

Our commitment to accessibility is a reflection of our belief that everyone should have equal access to information and services. We strive to adhere to the best practices and standards defined by Section 508 of the U.S. Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

Accessibility Features

We have incorporated several features to improve accessibility:

Text-to-Speech: Our text-to-speech feature allows users to listen to the text that is displayed on the screen.
Keyboard Navigation: Our website is navigable by keyboard, allowing users who cannot use a mouse or other pointing device to access our services.
Alternative Text: We provide alternative text for images, aiding users who rely on screen readers or who have low-bandwidth connections.

Continuous Improvement

We understand that accessibility is an ongoing effort, and we are continuously working to improve the accessibility of our services. We welcome your feedback and suggestions on how we can improve our accessibility features. If you encounter any issues or have suggestions for improvement, please contact us at team@custombrain.ai.

Accessibility Assistance

If you have difficulty accessing any content, feature, or functionality on our website or on our other electronic platforms, please email us at team@custombrain.ai. We will make reasonable efforts to address the problem, which may include providing you an alternative method(s) for obtaining the content, accessing the functionality or feature, and/or fulfilling your request.

Conclusion

In our commitment to serving all our users, we aim to create an environment that is inclusive and accessible. We understand that our users may have different needs, and we strive to accommodate those needs to the best of our ability.

Third-Party Affiliations

While I strive to provide the most comprehensive and accurate information, please note that CustomBrain.ai is not affiliated with, endorsed by, or in any way officially connected with any third-party entities mentioned or any of their subsidiaries or affiliates. The names of any third-party entities provided are for informational purposes only.

Third-Party Information

In the course of our conversations, I may provide information or links to third-party resources. While I aim to share only reliable and beneficial resources, the content, accuracy, and opinions expressed in these third-party materials are not checked, analyzed, or endorsed by CustomBrain.ai. Please approach all third-party information with discretion and cross-verify with other reliable sources.

User Responsibility

As a user of CustomBrain.ai, you are responsible for the decisions you make based on the information provided during our interactions. While I strive to offer the most accurate and up-to-date information, it’s crucial to use your judgment and consult with professionals when making important decisions. The information provided by CustomBrain.ai is intended to be used on a non-emergency basis. For any emergencies or critical situations, please contact the appropriate authorities or professionals immediately.

Responsible AI Usage Policy for CustomBrain.ai and all contributing providers

Artificial Intelligence (AI) is an increasingly important tool in the marketing landscape, offering unprecedented possibilities for content creation and customer engagement. However, with great power comes great responsibility. Therefore, this AI usage policy is designed to guide our team in the responsible, transparent, and ethical use of AI in their work. The aim of this policy is not to hinder creativity or innovation, but rather to ensure that our use of AI aligns with our overall corporate values and respects our customers’ rights.

Guidelines for Responsible AI Usage

Transparency

It’s crucial that we remain transparent about our use of AI. This includes acknowledging when AI has been used to create or modify content. This can be through a blanket statement on our website or integrated into contracts with clients.

Transparency Statement:

The following is an example of a transparency statement on your use of generative AI. This particular example is from Jasper. Please edit to make it your own or credit and link to Jasper as the source if used directly.

We use AI to assist in some content development at our company. To ensure transparency, accountability, quality, and privacy, we adhere to internal AI usage standards. These standards help us safeguard against biases, maintain data security, and uphold our commitment to ethical marketing practices. One of these standards is that AI should be used to assist in content creation, not fully automate it. We ensure that every piece of content we develop is shaped and reviewed by people who have an understanding of our audience and AI’s limitations.

Tool Selection

The following AI tools have been approved for use in our company. DO NOT use any tools outside of those on this list or approved in writing by our security team on company devices or to do company-related work.

[Insert list here. PS. Jasper, the AI copilot for marketing teams that created this template has best-in-class security and privacy policies including SOC2 compliance, SSO, and U.S. data storage.]

Accountability

Responsibility cannot be outsourced to a machine. Always remember that humans are ultimately accountable for the actions of the AI. AI is an assistant, not a replacement for good judgment. Our company policy is that we should NEVER publish or send something that has been written entirely by AI without human development or review for quality and accuracy. Additionally, in case of any negative outcomes from AI-assisted content, we must take responsibility and remediate as necessary.

Use Cases That Should Not Leverage AI

While there are many positive use cases of AI assistance in our work, there are specific types of work in which we have decided as a company to restrict the use of AI. Do not use AI for the following:

Emergency Situations: While CustomBrain.ai can provide information, it should not be used as a substitute for contacting emergency services. In any emergency situation, please contact the appropriate authorities immediately.
Medical Advice: CustomBrain.ai is not a medical professional and cannot provide medical advice or diagnoses. Always consult with a healthcare professional for medical concerns.
Legal Advice: CustomBrain.ai does not provide legal advice or interpretations. For legal concerns, please consult with a legal professional.
Personal Counseling: While CustomBrain.ai is designed to be empathetic and supportive, it is not a substitute for professional mental health services or counseling.
Financial Advice: CustomBrain.ai does not provide financial advice. Consult with a financial advisor for any financial concerns or decisions.

Bias

AI systems learn from the data they are fed and thus can unintentionally perpetuate biases found in their training material. Many language models have filters to reduce the risk of bias or harmful outputs, but filters aren’t enough. It is our responsibility to ensure that content we produce is reviewed for potential bias and developed to be inclusive and accessible.

Privacy

We must protect the privacy of our customers. See our list of approved tools with reliable privacy policies and do not submit customer data into AI tools or LLMs. In addition, we must protect the privacy of our own intellectual property (IP). Sticking with the approved list of tools above will help safeguard both and ensure our data and IP are not used to train publicly accessible language models.

Security

AI systems can be targets for cyber-attacks. Please review the approved list of AI tools and discuss any additional tools you subscribe to or use on company devices with the security team.

Ethical Considerations

AI should not be used to mislead or manipulate customers. All content created using AI should be ethical and in line with our corporate values. AI content should go through a review process to check for bias, inaccuracies, and other risks.

Impersonation

It is our company policy that employees should not use AI to impersonate any person without their expressed permission. AI can allow you to create “in the style” of public figures; as a policy, we do not do that in our company. Designated employees may, with permission and review, use AI to mimic the writing style of a current employee for the purposes of ghostwriting or editing content from that individual.

Training Employees on AI Usage

All employees involved in creating content with AI should receive appropriate training. This should cover both the technical aspects of using AI and the ethical considerations outlined in this policy.

Best Practices for Implementation

To practically implement this policy, always follow these steps:

Understand the AI system you’re using, including how it works and its potential limitations.
Ensure that every new hire and existing employee you manage has read this policy.
For specific tools, document or use materials from the company to document its functionality, limitations, and our company standards for using the technology.
Continually update your knowledge and training as AI technology evolves.

Acceptance

By using AI in your work, you agree to comply with this policy. Non-compliance will be taken seriously and could lead to disciplinary action or employment termination. Remember, the goal of this policy is not to restrict creativity, but to ensure that we use AI responsibly and ethically. By following these guidelines, we can harness the power of AI while respecting our customers and upholding our company values.

Platform Guidelines

CustomBrain.ai is designed to provide updates and important communications, such as changes in product features, updates on services, and critical notifications. These updates are provided through the platform and/or other electronic means.

CustomBrain.ai relies and acts on all information and instructions provided by users. Users are solely responsible for obtaining and maintaining all rights, licenses, and credentials necessary to use any third-party resources or services that CustomBrain.ai may refer to.

It’s important to note that while CustomBrain.ai strives to provide accurate and helpful information, it does not provide any warranties, guarantees, or indemnification regarding any third-party resources or services.

CustomBrain.ai does not have any responsibility or liability for any exchange of data or other interaction occurring directly between users and any provider of a third-party resource or service. If the availability of all or a portion of CustomBrain.ai’s services depends on the corresponding availability of third-party resources or services, it will not be liable if changes in those third-party resources or services cause the unavailability of all or a portion of its services.

Users acknowledge that CustomBrain.ai utilizes services provided by various AI technologies, which are governed by their respective policies. Users agree not to use CustomBrain.ai’s services in a manner which shall cause it to be in violation of any such policy.

In addition, users shall comply with CustomBrain.ai’s Fair Use Policy and are otherwise prohibited from engaging in abnormally high usage.

Users should remember that CustomBrain.ai is in beta, and all answers provided are for nonessential purposes only. While CustomBrain.ai strives to provide the most accurate and up-to-date information, it encourages users to use their own judgment and verify information from other sources.

Thank you for your understanding and continued support. We’re all in this together.

CustomBrain.ai is designed to provide a warm, reassuring, and empathetic tone, ensuring that users feel comforted and supported.

Google API Disclosure

CustomBrain.ai’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Third-Party Links Policy

Introduction

At CustomBrain.ai, we are committed to providing a service that is both comprehensive and helpful to our users. As part of our commitment, our website may contain links that lead to third-party websites. These are provided for your convenience and to enhance your overall experience.

Purpose of Third-Party Links

Third-party links on our website may direct you to external sites that are not operated by us. These links are intended to provide additional information, or to complement the information provided on our website. They can offer further insights, alternative perspectives, or supplementary resources that we believe may be of interest to our users.

Our Responsibility

Please note that we have no control over the content, privacy policies, or practices of these third-party websites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. We are not responsible for any loss or damage that may arise from your use of them.

Your Responsibility

When you leave our website, we encourage you to be aware and read the privacy statements of any other site that collects personally identifiable information. Your use of third-party websites is at your own risk. CustomBrain.ai is not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Privacy and Security

While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These sites and services may have their own privacy policies and customer service policies, or no policies at all. We encourage you to review the privacy policies of any third-party websites or services before providing any of them with your personal information.

Changes to This Third-Party Links Policy

We may update our Third-Party Links Policy from time to time. We will notify you of any changes by posting the new policy on this page. For more details, please visit http://custombrain.ai/terms.

Contact Us

If you have any questions, concerns, or comments about our Third-Party Links Policy, please don’t hesitate to contact us. You can reach us via email at team@custombrain.ai, call us at 808-450-2779, or write to us at 4400 NE 77th Ave, Vancouver, WA 98662.

Local Regulations and Laws Compliance

Introduction

At CustomBrain.ai, we are committed to operating our service in compliance with all applicable laws and regulations. This includes those specific to the state of Washington, where we are based.

Compliance with Washington State Laws

As a Washington-based entity, we are subject to the laws of the State of Washington. We take our legal obligations seriously and strive to ensure that our operations are fully compliant with all relevant state laws and regulations.

Data Privacy and Protection

In line with Washington’s data protection laws, we are committed to safeguarding the privacy of our users. We have implemented robust measures to protect personal data and ensure its confidentiality, integrity, and availability.

Non-Discrimination

In accordance with Washington’s laws on non-discrimination, we are committed to providing equal opportunities to all users, regardless of their race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Accessibility

We strive to make our service accessible to all users, in compliance with Washington’s laws on accessibility. We are continuously working to improve the accessibility of our website and service, making it easier for everyone to use.

Changes to This Local Regulations and Laws Compliance Policy

We may update our Local Regulations and Laws Compliance Policy from time to time. Any changes will be posted on this page. For more details, please visit http://custombrain.ai/terms.

Contact Us

If you have any questions about this Local Regulations and Laws Compliance Policy, please contact us at team@custombrain.ai, call us at 808-450-2779, or write to us at 4400 NE 77th Ave, Vancouver, WA 98662.

Cultural Sensitivity Policy

Introduction

At CustomBrain.ai, we are guided by a commitment to cultural sensitivity and respect. We recognize the rich tapestry of cultures, traditions, and histories that make up our diverse community. This cultural heritage is a precious treasure, one that we are committed to honoring and representing accurately in all aspects of our service.

Respecting Cultural Heritage

We understand the importance of this heritage and the responsibility that comes with representing it. We strive to ensure our operations are sensitive to the cultural norms, traditions, and values of our community, and we are committed to upholding these values with the utmost respect and integrity.

Accurate Representation

We believe that accurate representation of cultural heritage is crucial in promoting understanding and respect. Misrepresentation can lead to harmful stereotypes, misconceptions, and cultural appropriation. To avoid this, we make every effort to ensure that the information we provide is correct, respectful, and in line with the values of our community. We continuously monitor our content to ensure it reflects the most accurate and respectful representation of cultural heritage.

Our Commitment to Learning

While we may not engage in formal cultural sensitivity training, we are committed to a process of continuous learning and self-improvement. We recognize that understanding and respecting cultural heritage is a journey, not a destination. It requires an openness to learning, a willingness to listen, and a commitment to growth. We are always seeking ways to deepen our understanding of cultural heritage, and we encourage our team to learn more about the rich tapestry of cultures that make up our community.

Partnerships with Cultural Representatives

To truly respect and accurately represent cultural heritage, we believe it’s important to work closely with those who are a part of it. We actively seek partnerships with cultural representatives, including teachers, cultural practitioners, and community leaders. We value their insights and guidance in helping us navigate cultural nuances. These partnerships allow us to learn from the source and ensure that our service is culturally sensitive and respectful.

Community Engagement

We believe that cultural sensitivity goes beyond understanding and respecting cultural heritage. It also involves actively engaging with the community and contributing to its well-being. We are committed to supporting local initiatives that promote cultural preservation, education, and community development. We also encourage our users to get involved and support these initiatives.

Feedback and Accountability

We understand that we may not always get it right, and we are open to feedback. If you have any concerns, suggestions, or questions about our Cultural Sensitivity Policy, we want to hear from you. We see feedback as an opportunity to learn and improve, and we are committed to addressing any concerns promptly and transparently.

Contact Us

If you have any questions, concerns, or feedback about our Cultural Sensitivity Policy, please don’t hesitate to contact us. You can reach us via email at team@custombrain.ai, call us at 808-450-2779, or write to us at 4400 NE 77th Ave, Vancouver, WA 98662.

Washington-Specific Resources Policy

Introduction

At CustomBrain.ai, we are deeply committed to serving our local community in Washington. We understand that our unique community, with its rich cultural heritage, diverse populations, and distinct needs, requires a tailored approach. To this end, we have developed a policy focused on providing information and resources that are specifically relevant to our local community. This policy outlines our commitment to providing Washington-specific resources, the measures we take to ensure the accuracy and relevance of these resources, and how we engage with our community to continually improve our service.

Understanding Local Needs

Our first step in providing Washington-specific resources is understanding the unique needs of our local community. We recognize that Washington’s diverse communities have distinct needs and interests. Whether it’s information about local cultural events, resources for small business owners, updates on environmental initiatives, or access to health and social services, we strive to provide information that is directly relevant to our users.

Local Resources

We are committed to providing links and information about a wide range of local resources. This includes, but is not limited to, local organizations, services, events, initiatives, and opportunities. We understand the vital role these resources play in supporting the well-being, growth, and resilience of our community. We aim to facilitate easy access to this information, making it as straightforward as possible for our users to find and utilize these resources.

Partnerships with Local Organizations

To ensure we’re providing the most accurate, up-to-date, and relevant information, we actively seek partnerships with local organizations. These organizations are the heart and soul of our community, providing invaluable services and resources. By partnering with them, we can learn directly from the source, ensuring that our service is as relevant, helpful, and accurate as possible.

Accuracy and Relevance

We understand that the value of resources is highly dependent on their accuracy and relevance. We make every effort to ensure that the information we provide is correct, up-to-date, and directly relevant to our users. We continuously monitor our content and update our information to ensure it reflects the most current situation.

Community Engagement

We believe in the power of community and the importance of active engagement. We encourage our users to get involved in their local community, whether that’s supporting a local initiative, volunteering for a local organization, attending a local event, or simply spreading the word about a resource or service. Every little bit helps, and together, we can make a significant positive impact on our community.

Feedback and Continuous Improvement

We value feedback from our users and see it as an invaluable opportunity to learn and improve. If you have any suggestions for resources we should include, or if you find any inaccuracies in our information, please let us know. We are committed to continuous improvement and see every piece of feedback as a chance to better serve our community.

Contact Us

If you have any questions, concerns, or feedback about our Washington-Specific Resources Policy, please don’t hesitate to contact us. You can reach us via email at team@custombrain.ai, call us at 808-450-2779, or write to us at 4400 NE 77th Ave, Vancouver, WA 98662.

CustomBrain.ai HIPAA Compliance Policy

Introduction

CustomBrain.ai is committed to protecting the privacy and security of health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This policy outlines our practices for ensuring that all health-related content and interactions comply with HIPAA regulations, as well as the terms of our Business Associate Agreements (BAAs) with our clients.

HIPAA Compliance

CustomBrain.ai adheres to HIPAA guidelines to ensure the confidentiality, integrity, and availability of protected health information (PHI). Our practices are designed to comply with HIPAA’s Privacy Rule, Security Rule, and Breach Notification Rule.

Privacy Rule Compliance

The HIPAA Privacy Rule establishes national standards to protect individuals’ medical records and other personal health information. We ensure that PHI is properly protected while allowing the flow of health information needed to provide and promote high-quality healthcare.

Security Rule Compliance

The HIPAA Security Rule specifies a series of administrative, physical, and technical safeguards for covered entities and their business associates to use to assure the confidentiality, integrity, and availability of electronic protected health information (ePHI). We implement the necessary safeguards to protect ePHI from unauthorized access, alteration, deletion, or transmission.

Breach Notification Rule Compliance

The HIPAA Breach Notification Rule requires covered entities and business associates to provide notification following a breach of unsecured PHI. We have procedures in place to detect breaches and to notify affected individuals, the Secretary of Health and Human Services (HHS), and, in certain circumstances, the media.

Protected Health Information (PHI)

PHI includes any information about health status, provision of healthcare, or payment for healthcare that can be linked to a specific individual. This includes, but is not limited to:

Names
Addresses (excluding state)
Birth dates (excluding year)
Telephone numbers
Fax numbers
Email addresses
Social security numbers
Medical record numbers
Health plan beneficiary numbers
Account numbers
Certificate/license numbers
Vehicle identifiers and serial numbers, including license plate numbers
Device identifiers and serial numbers
Web URLs
IP addresses
Biometric identifiers, including finger and voice prints
Full-face photographic images and any comparable images
Any other unique identifying number, characteristic, or code

Our Commitment to HIPAA Compliance

Administrative Safeguards

We implement the following administrative safeguards:

Security Management Process: Regular risk analysis and management to ensure the confidentiality, integrity, and availability of ePHI.
Security Personnel: Appointment of a Security Officer responsible for the development and implementation of the security policies and procedures.
Information Access Management: Authorization and supervision of workforce members who work with ePHI.
Workforce Training and Management: Ongoing training for all employees on HIPAA policies and procedures.
Evaluation: Regular assessment of the effectiveness of our security policies and procedures.

Physical Safeguards

We implement the following physical safeguards:

Facility Access Controls: Limited physical access to electronic information systems and the facilities in which they are housed.
Workstation and Device Security: Policies and procedures to ensure the secure use and access of workstations and electronic media.
Disposal and Reuse of Devices: Policies for the proper disposal and reuse of devices and media containing ePHI.

Technical Safeguards

We implement the following technical safeguards:

Access Control: Technical policies and procedures for electronic information systems that maintain ePHI to allow access only to those persons or software programs that have been granted access rights.
Audit Controls: Hardware, software, and/or procedural mechanisms to record and examine access and other activity in information systems that contain or use ePHI.
Integrity Controls: Policies and procedures to protect ePHI from improper alteration or destruction.
Transmission Security: Technical security measures to guard against unauthorized access to ePHI that is being transmitted over an electronic network.

Business Associate Agreement (BAA)

CustomBrain.ai enters into BAAs with all covered entities to ensure compliance with HIPAA regulations. The BAA outlines the responsibilities of each party to protect PHI and includes the following provisions:

Permitted Uses and Disclosures: Clear description of the uses and disclosures of PHI that the business associate is permitted or required to make.
Safeguards: Assurance that appropriate safeguards are in place to prevent unauthorized use or disclosure of PHI.
Reporting: Obligation to report any use or disclosure of PHI not provided for by the BAA.
Subcontractors: Requirement to ensure that any subcontractors agree to the same restrictions and conditions with respect to PHI.
Access to PHI: Provision for individuals to access their PHI and make amendments to it.
Accounting of Disclosures: Provision for individuals to receive an accounting of disclosures of their PHI.
Termination: Conditions under which the BAA can be terminated and the actions required upon termination, including the return or destruction of PHI.

Client and User Responsibilities

Clients and users of CustomBrain.ai services must also comply with HIPAA regulations. This includes, but is not limited to:

Ensuring that any PHI provided to CustomBrain.ai is accurate and necessary for the intended purpose.
Promptly reporting any suspected or actual breaches of PHI.
Complying with all applicable laws and regulations regarding the use and disclosure of PHI.

Changes to This Policy

We may update our HIPAA Compliance Policy from time to time. Any changes will be posted on this page. For more details, please visit http://custombrain.ai/terms.

Contact Us

If you have any questions about this HIPAA Compliance Policy, please contact us at team@custombrain.ai, call us at 808-450-2779, or write to us at 4400 NE 77th Ave, Vancouver, WA 98662